New software systems for Healthcare promise to transform the way care is delivered, to improve the quality of care and to dramatically reduce cost and improve value.
The potential of Big Data and Machine Intelligence marks a turning point in how human health is managed; much is at stake.
But even the most brilliant technology won’t impact your organisation without good user adoption.
Here are a few insights and approaches that can foster high levels of adoption in clinical settings.
Take the time to thoroughly understand the end users: the conditions under which they work, the climate, culture, stresses, routines, celebrations, leaders, influencers, knowledge holders… These factors will be different from building to building and from one clinical unit to another. It is essential that you explore the variations and subtle differences that must be accounted for in developing an effective adoption strategy.
Connect with unit managers and clinical educators: understand as much as possible about how the unit runs. How is training delivered now? How are new hires onboarded? What is the approach to introducing new procedures, drugs, or equipment? How are certifications achieved, maintained and tracked? Is there a project on which the unit is currently working? Where can you add immediate and obvious value?
Front line employees and their managers typically don’t not want their work to be disrupted. With numerous unions involved, things become complicated fast.
The overriding and singular driving force is that these exceptional folks who accomplish extraordinary things daily, deserve a state-of-the-art learning system that will make learning central to work.
However, no part of the implementation or day-to-day use can be allowed to disrupt work. Clinicians could improve practice through learning as a part of work rather than some external experience that then had to be made relevant. It is not as daunting as it may sound. Understanding end users and their motivations helps turn constraints into guides and then the right strategy emerges.
Strong branding and well-planned communication is critical to adoption. Mystery and curiosity can go a long way in supporting adoption. Partner with your PR/Communications/Marketing folks for expertise.
Select a powerful and resonant name for the environment. Create a communication plan that delivers an increasing amount of detail over time, across the organisation. Start with simple, vague ideas and as you get closer to implementation and GoLive, get very specific about which units were selected for the privilege to pilot the new system.
Build ‘buzz’ with a sense of exclusivity, privilege and anticipation. If employees are not asking questions about what is coming, when, and to whom, then you have not created enough interest.
With some foresight and creativity you can make the rollout interesting, exclusive and desired.
With Cloud solutions, pilots provide more opportunity to focus on end user access and adoption since there is less about technical complexity to manage..
There are, of course, business requirements that may force you to provide access to training for all users across the entire enterprise at once.
I can think of no other reason for this than compliance requirements i.e. complete one or more courses by a specific time. This has little to do with adoption so treat it as such. Use the Saba DeepLink function to take targeted user directly to the required course which they will easily launch and complete.
Remember that the objective is access and completion of a course so focus on that outcome.
It is likely that this ‘controlled GoLive’ can work in any healthcare system for any type of software. You need the right toolset to make it happen and fortunately, when it comes to Learning and Talent Management, Saba is ideal.
It is worth noting that there are numerous additional benefits in this approach to adoption including inter-professional collaboration, standardisation of practice, knowledge capture and curation.
More About Adoption
There are several key theoretical constructs to be familiar with when planning your adoption strategy. This includes: