Moving in with somebody is a big step. Apart from the emotional implications, there’s the matter of consolidating both parties’ stuff.
Which bathroom towels stay and which are demoted to car wash duty? Whose flatware makes the final cut? Will your “Star Wars” posters survive? Will your relationship survive?
When companies cohabitate through mergers and acquisitions (M&A), a similar degree of disorder and doubt (and disregard for cinematic gold) can exist. But this is when HR strategists should welcome the spotlight, pushing through the workforce integration process and crafting a better organisation.
Most M&A deals are made in the boardroom. C-level executives see an opportunity to expand market share or plug a hole in the production process, and then they pull the trigger. But the success of an M&A transaction is all about handling the aftermath.
That’s when HR steps in. The M&A process can be broken down into four phases: strategy and targeting, valuation and due diligence, integration planning and implementation. HR’s presence is greatest during the final two stages.
That said, HR should get in on the act as soon as possible. Time is of the essence, as missed business opportunities and disruptions should be kept to a minimum.
Research varies on the success of M&A deals over the last 20 years, with some studies putting failure rates at as high as 90 percent. But at best, companies undergoing M&A are flipping a coin.
The difference between heads and tails is the amount of organisational planning that goes into
the combination of workforces.
Some of the biggest reasons for failure include:
• Waning financial performance
• Culture clashes
• Losing key players
• A decline in production
• Ineffective change management
There’s more than one way to execute an M&A transaction.
The chosen strategy generally depends on the degree of integration the acquiring company or merging companies decide on. This strategy will then dictate the breadth and depth of the implementation process.
If the companies involved are interested only in combining their efforts to achieve certain financial goals, minimal integration is necessary. At the other end of the spectrum is the complete and total combination of both staffs, creating one new company with a collective culture and common HR policies.
Combining separate workforces is a huge undertaking. There’s a mountain of information to pore through—perhaps two mountains—and it’s your job to make sense of it all. That’s where a good org charting solution comes in.
An effective org charting program gives HR strategists the ability to visualise, plan and model the new organisational structure. This helps identify redundancies at all levels of the business and pinpoint key personnel, ensuring that the emerging company is the strongest it can be moving forward.
Additionally, filling your org chart with pertinent workforce metrics like salary, headcount and performance rating drives people decisions that make the integration process more manageable. And don’t worry about getting it perfect the first time. Like anything else in the business world, your org chart will change – often.
Going through an M&A transaction can be a confusing time for employees, no matter which “side” they’re on.
By formulating and communicating the new management structure as soon as possible, your workers will know that an integration plan is already being executed.
If employees don’t know who’s calling the post-M&A shots, top talent may wander or employees may make up their own version of the new reality. Create a sense of stability by telling it like it is.
Remember: The reason the merger or acquisition took place was to maximise the value of the new organisation’s products and/or services. The financial strategy behind the deal was hashed out well before it took place, but the staff has to be able to carry out that strategy.
HR can add a lot of value to the department during an M&A transaction by creating and executing a solid integration plan. Doing so gives the new organisation its best shot at business success, which is, after all, the whole point.