Last updated: September 2022
Services: Navigo’s Websites and Consulting Services.
Content: any information or data that you upload, submit, post, create, transmit, store or display in a Navigo Service.
Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymised such that it does not allow for the ready identification of specific individuals.
Websites: Navigo’s websites, including but not limited to Navigo.com, navigoresearch.com.au, and any related websites, sub-domains and pages.
How do we collect Personal Information?
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our customers and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Navigo may collect personal information directly from you when you:
- register to use our Services,
- use the Services,
- post to our blogs,
- contact the Navigo support team, and
- visit our Website.
You can always choose not to provide your personal information to Navigo, but it may mean that we are unable to provide you with our Services.
Navigo may receive personal information from you about others
Through your use of the Service, Navigo may also collect information from you about someone else. If you provide Navigo with personal information about someone else, you must ensure that you are authorised to disclose that information to Navigo and that, without Navigo taking any further steps required by applicable data protection or privacy laws, Navigo may collect, use and disclose such information for the purposes described in this Policy.
This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Navigo’s identity, and how to contact Navigo.
Where requested to do so by Navigo, you must also assist Navigo with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.
How we use Information we collect
Navigo collects your personal information so that we can provide you with Services. In doing so, Navigo may use the personal information we have collected from you for purposes related to Services including to:
- verify your identity,
- administer Services,
- notify you of new or changed services offered in relation to Services,
- carry out marketing or training relating to Services,
- assist with the resolution of technical support issues or other issues relating to Services,
- comply with laws and regulations in applicable jurisdictions, and
- communicate with you.
By using the Services, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Navigo will only use your personal information for the purposes described in this Policy or with your express permission.
It is your responsibility to keep your password to Services safe. you should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password.
Navigo can aggregate your non-personally identifiable data
By using the Navigo Services, you agree that Navigo can access, aggregate and use non-personally identifiable data Navigo has collected from you. This data will in no way identify you or any other individual.
Navigo may use this aggregated non-personally identifiable data to:
- assist us to better understand how our customers are using Services,
- provide our customers with further information regarding the uses and benefits of Services,
- enhance business productivity, including by creating useful business insights from that aggregated data and allowing you to benchmark your business’ performance against that aggregated data, and
- otherwise to improve Services.
Security of Personal Information
Navigo is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.
While using the Navigo application, traffic between your browser and our servers are encrypted using HTTPS and SSL certificates are used in the Navigo service.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the Service within a secure environment.
It is your responsibility to keep your password to access the Service safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password.
Personal Information collected by Navigo is transferred to Navigo’s servers as a function of transmission across the Internet.
Our servers, primarily Microsoft Azure, are located in the region selected at the time of provisioning the Service and your Personal Information will be routed through, and stored on, those servers as part of the Service.
By providing your Personal Information to Navigo, you consent to Navigo storing your Personal Information on servers hosted in the selected region. While your Personal Information will be stored on servers located in that region, it will remain within Navigo’s effective control at all times.
The server host’s role is limited to providing a hosting and storage service to Navigo. Navigo ensures that our server hosts do not have access to, and use the necessary level of protection for, your Personal Information.
Navigo does not transfer Personal Information between server regions.
Navigo only discloses your Personal Information in limited circumstances
Navigo will only disclose the personal information you have provided to us to entities outside of Navigo if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of Services.
Navigo will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that Navigo may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
You can opt-out of any email communications
You may opt out of receiving promotional communications from Navigo by using the unsubscribe link within each email.
Access to your Personal Information
You have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make out your request to us in writing.
Navigo will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing such information.
In providing Services, Navigo utilises “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
By letter to Privacy Officer, PO Box 4235 Ringwood, 3134
Telephone: +61 3 9879 4060
This policy may be updated from time to time.
Navigo reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Navigo will make every effort to communicate any significant changes to you via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.