Navigo Blog

Master your HR data: Healthcare best practices

Written by Prajna Shettigar

Prajna, Navigo's Marketing Specialist, is passionate about HR Technology and all things digital. She is always looking for creative solutions to help organisations turn their HR data into meaningful information.

March 9, 2021

Last month, we looked at the HR data challenges faced by local councils. Now, we’re diving deep into the next industry on our list, healthcare.

Due to COVID, it’s crucial that organisations in the healthcare industry are on top of HR data. Now that COVAX is rolling out, maintaining access to accurate people data is even more important. It’s been interesting seeing how organisations decide who’s first in line for the roll out (mainly determined by location), as well as tracking who’s received the vaccination.

If you’re reading this and need some assistance to improve this process, please reach out and we can help to fast track the data organisation and cleansing process.

Below are some common challenges faced by healthcare. If you’d like to learn more or are looking to solve one of them, watch our webinar linked below. Our special guest from Ambulance Victoria will share their HR data journey and discuss how they improved data management and visualisation using Navigo’s org design tool, org.manager.

Common healthcare HR challenges:


  • Complex roles with multiple reporting lines / awards / qualifications

One thing we’ve found that’s unique to the healthcare industry is the way medical staff is hired. Hiring managers have a certain number of hours that need to be filled and this can be allocated to multiple people in different departments.

For instance, if a manager has to assign 50 hours, it could either be filled by 2 employees at 25 hours each or 5 employees at 10 hours each. To make things more complicated, organisations in healthcare often have employees in 2 different roles reporting to different line managers that need a different set of qualifications and certifications. Visualising data of such complex nature is one way to understand it better and keep everyone informed.


  • Visibility across the organisation

It can be difficult to gain a clear understanding of an organisation as a whole if you have a large workforce and multiple office locations. The chart below helps all employees at Ambulance Victoria learn “who’s who in the zoo”. The company directory includes visualisation rules so you can show/hide employee photos, a handy tool for newcomers, and also allows you to instantly email or call with just one click.

Healthcare AV-Demo-Company-Directory


  • Managing large diverse workforce

Healthcare institutions require a large number of employees in order to provide exceptional care to their patients. It’s important to be able to see how many employees are present within each department and drill down into each of these departments to see their KPIs and make data driven decisions.

The dashboard below allows Ambulance Victoria’s management team to get an overview of their organisation including metrics such as leave, vacant positions, team members leaving the organisation, etc.

Healthcare AV-Demo-Dashboards


  • Including volunteers in the workforce headcount

Since volunteers are not paid, they’re not added to the payroll system but it’s important to include them in your workforce in order to get an accurate picture of your resources.

The chart below represents Ambulance Victoria’s employment type. It’s divided into 5 categories – full time, part time, casual, temporary and volunteers. You can drill down into each department and also get a graphical representation to understand your data in one glance.

Healthcare AV-Demo-Employement-type



One thing’s for sure, health organisations that had access to live and accurate employee data were more equipped to effectively respond to the COVID disruption. For example, if an employee had to go into quarantine, it was easy for the line manager to identify a replacement with the necessary skills and certifications to step in.

If you’re interested in learning more about how to solve some of healthcare’s complex requirements, watch our webinar below:

We also have a free 14-day org chart trial, so you can set up quick start org charts so you can learn about them first hand.

If you have any questions/ideas, you’d like to explore or a challenge you’d like to discuss, get in touch with our org design experts!



  1. Master your HR data: Mining and Resources best practices | Navigo - […] industry-specific webinars that delve into these unique HR challenges and so far we’ve looked at Healthcare and Local Councils.…

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