Navigo Blog

Gold Class Implementations: Customer Success at Navigo

Written by Prajna Shettigar

Prajna, Navigo's Marketing Manager, is passionate about HR Technology and all things digital. She is always looking for creative solutions to help organisations turn their HR data into meaningful information.

November 17, 2022

Our secret weapon at Navigo are our data expert consultants and highly experienced project managers. These department leaders have collectively been with Navigo for over 30 years and have overseen hundreds of successful implementations.

The Navigo team is dedicated to:

– Owning the delivery of a successful implementation with big impacts (i.e. you’ll get what we promise and more)
– Customised implementations, so the solution perfectly suits your requirements
– Fast delivery with minimal resources required

Navigo’s implementation process is efficient and hassle free. With our proven track record of successful implementations, our customers don’t need to worry about a thing. Let’s find out more about our customer success and implementation powerhouses. 

Meet the experts

From first introductions to continued support long after implementation, we’re a hands-on partner who will work closely with you to ensure that you can do your job better. All our implementations are led by Navigo’s Head of Customer Success and an experienced Technical Consultant, who will be there throughout the process to ensure your business gets the most out of our platforms.


Michelle Clancy – Head of Customer Success
Michelle has more than 15 years experience working with customers across a range of industries, this includes 10 years with Navigo and its sister company HROnboard.
Having completed over 200 HR software implementations, Michelle is a highly experienced project manager. A strong customer advocate, Michelle’s experience and skillset deliver high quality outcomes to Navigo customers.


Simone Ware – Senior Implementation Manager
Simone has more than 13 years experience assisting many businesses to streamline their processes with the use of SaaS products. Specialising as a Business Analyst/Consultant/Product Lead in the HR Tech space, she’s spent 5 years with Navigo and HROnboard as a Senior Customer Success Consultant. Simone is an experienced project manager, delivering implementations for businesses in various industries.


Alberto Prieto – Senior Technical Consultant
With over 12 years at Navigo, Alberto is our veteran Senior Technical Consultant. Alberto’s highly skilled technical expertise (which includes HRIS database management, PL/SQL and TSQL coding, Oracle and Microsoft BI) allows him to support customers that require HRIS/Payroll integration. In addition, Alberto is an experienced troubleshooter, implementer, working on-site and remotely across diverse locations.


Varun Kalia – Technical Consultant
Varun is the newest member of the Customer Success team, however shows skills beyond his years. Varun has quickly understood the unique space in which Navigo works, demonstrating a high ability to resolve complex support issues efficiently. He has a great rapport with our customers and a proven track record in ensuring the continued success of our customer base.

With 20+ years’ of successful projects, we’re best known for having Australia’s most reliable HR tech consulting team. Learn more about what it’s like to work with our awesome team here.

What makes us different?

  • Expert org design team – Rely on a business and team that’s been operating in the HR & payroll space with 20+ years
  • Incredible go-live stories – Over 200 successful projects delivered on time in the last 5 years
  • 0% churn for our flagship product – We’ve never had an org.manager customer leave us
  • Hands on partner – We’re an agile team that is flexible to work with, we enable teams to move quickly – always delivering their project on time
  • Helping you to do your job better – Our goal is to provide practical solutions with meaningful long-term impacts, allowing organisations to optimise their workforce during any disruption

Our implementation process

The Navigo implementation process consists of 6 key steps –

Gold Class Implementations

Why our org design implementations are unique


  • Our org design tools can be configured without any coding – Whatever is decided today can easily be adjusted or re-configured at any time
  • Our tools can connect to multiple data sources – Merge information based on a unique identifier such as an email address or employee ID
  • Display any information that is provided by your source of truth – i.e. your payroll system or HRIS
  • We can calculate nearly any KPI – With powerful calculation and data manipulation abilities in our org design platforms (provided the core information is available)
  • Access a wide range of org charts based on your needs – This can range from a simple org chart for the intranet, a more detailed org chart for management or a complex view with additional data just for HR

What would my charts look like?

Here are some examples from Navigo’s existing projects – the chart types, colors and branding can be completely customised and configured to your needs. The screenshots below are a good indication of what you can expect from one of our popular org design tools, org.manager.


1. Directory


2. Leave liability chart


3. Dashboard


4. Diversity chart


We hope you were able to get a glimpse of what it would be like to work with us. If you’ve got more questions, please feel free to get in touch with us.



  1. Manual to automated org charts & HR reporting - […] Our expert tech team will do all the heavy lifting for you so you have the most seamless implementation…

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