Navigating the Australian HR landscape: 2024 HR Transformation Survey

Written by Saria Oberstar

Saria, our Graduate Marketing Assistant at Navigo, is passionate about innovative marketing strategies and the potential of digital transformation. She is committed to exploring creative ways to utilise marketing data, aiming to assist organisations in crafting meaningful narratives and reaching their objectives.

May 24, 2024


In the rapidly evolving world of HR, understanding the impacts of workforce transformation is vital for organisations to stay competitive. Navigo’s 2024 HR Transformation Survey dives into the payroll and human capital management (HCM) trends, focusing on their impact on work, employee experience and business outcomes. This survey has recorded responses from 50 organisations across Australia and New Zealand and the following blog will provide a brief overview of the 5 key sections mentioned in the full report:  
  • Technology 
  • Access and Scalability 
  • Information
  • Adoption
Download our free report to understand the full picture of the HR transformation landscape and dive deep into each of the key sections.

Key Findings from the 2024 HR Transformation Survey

Organisational Demographics Majority of respondents were from New South Wales (34.7%), followed by Queensland (18.4%) and Victoria (16.3%). Organisations varied in size, with the largest group (38.8%) having 1000 – 4999 employees as shown in the graphs below:


The use of technology in HR is accelerating, with 47.5% of respondents using four or more systems to manage payroll and HCM. This highlights a strong need for effective data management processes and systems integrations to streamline operations and improve efficiency..

Access and Scalability

Despite technological advancements, 40% of respondents still rely on manual processes to access HR-related data. There is a clear demand for better self-serve options, with less than 50% of organisations currently providing employees access to important HR information by submitting a request.


Over 50% of respondents indicated that their employees cannot access crucial HR information themselves. This lack of access to essential data like onboarding documentation, rosters and compliance reports underscores the need for improved HR analytics and workforce modelling solutions. Some of the biggest gaps we’re seeing are:
  • Only 8% currently have a tool for org design and development, whereas 46% would like to have this in the future.
  • 13% of organisations currently have a solution that provides self-serve access to KPIs and benchmark reports / dashboards, when 49% would like to provide this for their organisation in future.
Don’t forget to download our full report  to get the complete list of gaps and access more interesting insights in this section.


Organisations face several barriers in workforce transformation, including limited resources, manual reporting and poor data quality. Nearly 50% of respondents identified limited resources as a significant challenge, affecting their ability to implement and integrate new technologies effectively.

Future Needs and Priorities

The survey highlights the desire for more robust HR analytics and reporting tools. Organisations are prioritising improvements in HR analytics, workforce time management and strategic planning to enhance overall performance and employee experience.

The findings from Navigo’s 2024 HR Transformation Survey highlight the critical need for HR professionals to be proactive and forward-thinking. As the role of HR continues to evolve, there is an increasing demand for HR leaders who are not only adept at managing people but also skilled in leveraging technology and data to drive business outcomes.

This survey also provides a valuable roadmap for organisations navigating the complexities of workforce transformation. By understanding and addressing the key trends and challenges identified in the survey, HR professionals can better position their organisation for success.

Don’t forget to download the full report and here are some examples of HR analytics and workforce modelling solutions to give you a few ideas on how to improve these areas using technology.

If you would like any support around this process, book a free chat with our friendly team.


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